Entry Level Customer Support Representative
679787
** recent graduates are welcome to apply
What You'll Be Doing:
- Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
- Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines.
- Empower customers: Train new and existing customers on how to use our products.
- Document interactions: Accurately record all customer inquiries in our CRM system.
- Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.
Requirements
- Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
- Patience and empathy: Ability to listen attentively to customers and understand
their needs.
- Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge.
- Analytical thinker: Ability to analyze problems and find creative solutions.
- Team player: Ability to collaborate effectively in a dynamic environment.
- Nice to have: hospitality industry experience.
Work schedule: Sunday-Thursday, 8:30 AM - 5:30 PM in Nesher
One Friday per month, 8:00 AM - 1:00 PM, working remotely.
Please send CV to [email protected]
