As CRM Business Analyst, you will have the exciting opportunity to be the go-to person for the robust Salesforce CRM ecosystem. Emphasis will be on working with internal SMEs/Managers/Developers on developing new and improving existing workflows and functionalities.
Primary Responsibilities:
- Collaborate with business subject matter experts to assess business processes and identify opportunities for process transfer or optimization to increase efficiencies and reduce operational risk
- Secure database hygiene, integrity, and transparent manipulation; master customization and automation functions to enable us to provide outstanding client service
- Provide team training on CRM functions and enhancements to enable the team to translate complex data output, reporting, and business requirements into org's processes
- Develop requirement specifications and user acceptance testing strategies for solutions within Salesforce
- Design, build, test and deploy enhancements using industry best practices Constant evaluation to ensure Salesforce security
- Preparing and maintaining documentation on process flows and projects
- Work closely with developers to ensure technical compatibility and end user satisfaction
- Work closely with QA and UA testing teams to ensure new and existing functionality is properly implemented
- Provide peer-to-peer best practice sharing
- Develop user guides/manuals and training materials
- Write business requirement documents for external and internal development
- Analyze and create Business requirements and procedures, and provide solutions
- Responsible for Security/Access settings.
- Manage access and permissions through User Setup, Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, and Security
Qualifications:
- Must be eligible to work in Israel
- English at a professional level (written and verbal)
- 2+ years of experience as a software business analyst or relevant experience
- Hands-on experience administering and developing Salesforce instances and working with Salesforce related apps is a plus
- Strong attention to detail, with great analytical, problem-solving, collaboration, and communication skills
- Experience in working in a dynamic Agile project delivery environment
- Engineering or programming background is a plus
- Experience managing a small team is a plus Business Process Optimization/Management experience strongly preferred
- Willingness to learn/grow with Salesforce's ever-changing environment
Position is located in Jerusalem.
Please send your CV to [email protected]
