Description of Responsibilities:
Your High-Level Strategic Responsibilities are:
- Creating, building, and nurturing relationships with Israel365 donors
- Communicating feedback and providing ideas/solutions to create the best donor experience (ie: what issues are donors experiencing, ears on the ground, what do donors want/need)
- Developing excellence in Donor Service
- Driving Personalization and Radical Transparency with our Donors
- Assisting team in building quality segmentation strategies
Day-to-day Tactical Responsibilities:
- Make outgoing phone calls to Israel365 donors in order to engage them offline
- Promptly answer incoming emails and incoming phone calls
- Use HubSpot to ensure all information is being populated in a timely and methodical manner
- Continually maintain working knowledge of all our campaigns and merchandise.
- Suggest process improvements
- Provide assistance for donors
- Maintain great donor relationships
Skills/Past Experience required for success:
- Fast learner and passion for fundraising
- Self-motivated with results driven approach
- Excellent oral and written communication skills
- Skilled in verbal communication include active listening and reflection, speaking articulately to gather info, problem-solve, and diffuse difficult callers
- Ability to navigate between several computer screens while actively listening and entering donor information (email, web, software application)
- Ability to search company database for relevant and specific information
- Detail-oriented
- Proficiency in Google workspace applications
- Knowledge in Hubspot a plus
- Ability to remain positive when facing rejection
Send CV to [email protected]
