Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Responsible for capacity, storage planning, and database performance.
Make policy recommendations for best practices.
Guard against any interruption of services.
Manage OS/APP deployment via Intune components.
Evaluate and develop action plans for the security of all devices and systems.
Take appropriate action to monitor and secure compromised systems and notify the IT manager.
Implement and manage 365 advanced services.
Evaluate, diagnose, and repair systems as needed.
Requirements:
Experience in an IT-related field, identity management, desktop support, and service desk.
Demonstrate strong organizational skills and attention to detail.
Ability to read and accurately follow procedures promptly.
Strong communication skills (written and verbal).
Excellent customer service skills, including the ability to be friendly, courteous, and helpful toward internal customers Strong analytical and problem-solving skills.
Ability to work in a fast-paced environment.
Demonstrate a questioning attitude to continue to learn.
Ability to work independently with an understanding of core teamwork skills.
