Ramat Beit Shemesh company is seeking an experienced, responsible Customer Account Manager who we be responsible to manage, direct and implement the needs of assigned clients while ensuring account transparency and total customer satisfaction. It will be upon the account manager to maintain regular contact with his/her assigned clients and with the COO.
Responsibilities:
Implement operational policies and procedures
Serve as primary contact between client and our company
Build and maintain strong, trusting customer relationships
Ensure all documentation and contracts are signed and filed appropriately
Develop and maintain customer accounts
Oversee portfolio of assigned customers
Identify opportunities for growth and improvement within the existing account
Clearly report account status to COO
Takes full responsibility for assigned customer accounts.
Expectations:
Weekly meetings with COO
Regular contact with assigned clients
Occasional need to work under pressure and to meet deadlines.
Assess and fulfil customer needs.
Juggle multiple account management projects
Sharp attention to details
Willingness to travel to meet with clients when necessary.
Thorough and accurate work
Required skills and abilities:
Excellent communication skills (written and verbal)
Exceptional organizational skills
High level interpersonal skills
Ability to self-manage and make decisions.
Highly motivated and learns quickly
Hebrew and English fluency
Confident and comfortable with people
Professional phone and email manner
Basic payroll accounting and processing
Very accurate and thorough
2-4 years’ experience in account management
Basic knowledge of Microsoft office (excel)
Full time in RBS office
Flexible schedule and willingness to occasionally be contacted after hours
Send CV to [email protected]
