Lumen began with twin sisters Merav and Michal - two Ironman winners and PhDs in physiology. As scientists and athletes, they were passionate about developing a way to provide personalized nutrition but knew the only way to measure metabolism was costly and time-consuming.
So they teamed up with entrepreneurs with experience building large companies; Daniel, Dror, and Avi, and after two years of R&D, they developed the first Lumen prototype. Lumen measured metabolism in a single breath, in less than a minute, instead of an hour-long test in a lab!
The Role
Lumen is looking for a Customer Experience Specialist to join our team and be part of a life-changing technology that improves the world's metabolic health and quality of life.
The role includes assisting customers across multiple channels on a wide variety of topics such as presales, troubleshooting devices, nutrition, technical reporting and more. We are big believers in proactively engaging our customers to integrate them into the Lumen family by providing high-quality customer service.
The ideal candidate for this role should be a team player with a “no task” too small mindset, strong strategic skills, excellent time management, and the ability to communicate and present information clearly.
As a part of the role, we offer:
Responsibilities:
What we’re looking for:
Our New York office is located in Hudson Square, Manhattan.
