Job Description:
1. Case management of CryptoTrace Clients (Spain, Portugal & South America)
2. Email and phone communication will clients
3. Email and phone communication with law enforcement officers
With a caseload of around 200-300 clients, most of which will not be active at the same time, you will be the recipient of reports & investigation, responsible for handling the client services side of things to move their case forward.
Primary Targets:
1. Investigations raised for Crypto cases to be taken on by law enforcement officers
2. High Client Satisfaction scores
Training:
● In house training on our systems and processes (upon hiring)
● Possible external certificate courses on cryptotraces & analysis (date tbd)
Start Date:
ASAP
Initially part time with hopes of turning into full time role
Later shift (to catch South American clients) from 11am onwards
Requirements:
● Good email writing skills - knows how to use grammarly
● Excellent attention to detail and note taking
● Client service attitude - rigorous updates to clients
● Communication skills and professionalism
● Empathy and good listening skills (patience with customers)
● Organizational and time management skills - scheduling calls with clients, multi-tasking, managing schedule and appointments, able to meet deadlines.
Apply online https://www.outsourcingtoisrael.com/job-board/#!/24279280-13f0-437d-b3ea-ad050e5bf37a/detail or email [email protected]
