Convergence Workforce, located in Har Hotzvim, is hiring a Vice President of Operations.
The VP of Operations will be responsible for the overall management and ongoing operations of the company. He/she will manage multiple departments, teams, and projects. He/she will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the growing organization. This entails having extensive knowledge of the call center industry, finances, and employee output while understanding and striving to meet the company’s strategic goals, mission, and values.
Ideal candidate will have:
- 10+ years of management experience
- Experience with call center operations preferred.
- Strong business acumen with a broad understanding of fundamental business principles.
- Analytical problem-solving skills with an impeccable attention to detail.
- Ability to set overall strategy and drive process improvement.
- Experience with financials, policies, and procedures of organization.
- Superior interpersonal skills to mentor and motivate teams to achieve productivity. - Excellent oral and written communication skills
This is an in-office, full-time position, mostly EST hours with high compensation potential.
