Job description status
Support for end users in the field of general computing for 2000 users
Detection and handling of computer faults (hardware / software)
Handling communication faults
Remote takeover and frontal handling of complex faults
Working with internal organizational interfaces
The working hours in the position are flexible and include overtime and Friday in case of need
Requirements:
Previous experience of at least two years in a similar position in an organization with over 300 users - required
Previous experience in handling software / hardware failures - required
Experience with MS Office and operating system failures in various versions including Office 365
Experience in handling communication faults
Experience in troubleshooting scanners / printers
Experience in telephone and frontline support
Experience in troubleshooting laptops / replacing parts
Experience working with ACTIVE DIRECTORY
Ability to work independently and in a team
Has an MSCE / CCNA certification advantage
English in good level
