Work from home (office in Jerusalem)
You are:
A passionate NOC Engineer with deep knowledge and passion for the IT field. You are extremely organized, able to problem solve issues and work under pressure. You have excellent English (both written and spoken) to communicate with technical staff and business owners, to give your opinion and listen to others in a collaborative environment.
We are:
The NOC and Monitoring team, managing the entire IT environment from infrastructure to the application and service level. The team is the main information center of our IT organization - if and when anything goes wrong, such as patching, backups, new release deployment or even a load test - we will know and monitor it. The team functions as Tier 1.5, meaning they also work to fix issues before escalating and documenting them. Our main goal is to be proactive, to always think "outside the box", to implement creative solutions for issues and problems and to reduce the down time of our application and services by detecting the problem quicker, solving it quicker and thinking of ways to prevent it from reoccurring in the future.
You will:
· Operate the monitoring systems, browsing through and ensuring the stability of the environment
· Manage the events life-cycles – track each event from open to closure, notify the appropriate people when needed and update the event’s corresponding incidents accordingly
· Perform level 1.5 operations when needed in an attempt to resolve incidents as soon as possible
· Assist in building up knowledge management for the monitoring events by documenting useful information about events and incidents you’ve encountered
· Assess and prioritize faults and respond or escalate accordingly
You have:
· At least 2 years previous experience working in NOC
· Basic knowledge in SQL, networking, Linux & Windows servers
· Ability to work in 8 hour shifts, 5 days a week (7:30-15:30, 15:30-23:30, 23:30-7:30) as well as one week a month 23:30-7:30
· Strong English (reading, writing, speaking) with great communication skills
It’s a bonus if you have:
· Basic knowledge in monitoring systems (especially NewRelic and Solarwinds)
· Experience with ticketing systems and ELK
· Experience in SOC
Send CV to [email protected]
