Exciting Fintech company with an office in Jerusalem seeks a Support Engineer.
The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting.
Responsibilities:
Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
Provide quick resolution and excellent customer service
Provide on-site and remote support and maintenance of our various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment
Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support
Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees
Ability to troubleshoot networking issues especially Cisco and Fortinet
Support and troubleshoot cloud computing solutions including Amazon Workspaces
Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding
Requirements:
Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required
5+ years of experience working as a senior help desk specialist/ experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux - Required
Proven experience supporting Apple Mac hardware and OSX operating systems – Required
Leadership skills: ability to run a project from start to finish and direct a team if necessary - Required
Excellent Customer Service skills via phone, email, and in-person – Required
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
Experience with MDM solutions such as In-Tune or Jamf
Strong Technical and Organization Skills
Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
Familiarity with Cisco and Fortinet; knowledge of networking including switches and routers.
Knowledge of cloud computing – Amazon workspaces
Familiarity with ServiceNow
Experienced with Zoom/Teams conference rooms
Experience with Active Directory, O365/Azure AD, and Powershell
Work from our Jerusalem office 5 days a week. (Possibility for 1 remote day a week)
