IT Support Specialist 711860

Company is a successful, international scale-up in the LegalTech space, with the largest international community of IP professionals. We provide tech-enabled, high-quality, streamlined services to our clients who are primarily law firms and large corporations. We aim to be THE address for all IP lifecycle needs.

Location:

Our offices are located in Beit Shemesh in the centrally located Neimi shopping center.

What you will be doing:

You will be an integral part of our IT Department, providing tier 1 internal Tech support to our employees. You’ll be responsible for responding and resolving tickets as well as inventory management. This is an entry level position with endless opportunities to learn and grow!

Who are you?

You enjoy supporting employees by solving their IT challenges in a patient and thorough manner. You have a curious mind and you’re excited about learning more and advancing in your field. You get satisfaction from knowing everything is in order with the company’s tech and that everything is accounted for. You thrive in a fast paced environment and are looking to join a growing team within a successful company.

Key Roles and Responsibilities

• Providing IT assistance to employees as needed.
• Training end-users on hardware functionality and software programs.
• Resolving tickets in a timely and pleasant manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Inventory management

Requirements:

• Full command of English, both spoken and written form
• 1-2 years of IT Support Experience – Tier 1, or Certification
• Experience with Salesforce or AWS – advantage
• Work days – Mon-Thurs 13:00-21:00 (in office), Fridays 9:00-13:00 (WFH)

Desired Characteristics:

• Good interpersonal skills able collaborate effectively with team members
• Customer orientation
• Ability to work effectively in a fast-paced environment
• Good time management skills

Please send CV to [email protected]