Apply through the link: https://www.comeet.com/jobs/crossriver/C7.00F/helpdesk/8A.532
The IT Operations team ensures the production and development environments are up and running 24/7, while keeping automated. We stay busy doing everything from creating web applications and servers, supporting development teams to integrate with other environments, designing architecture and infrastructure to debugging and troubleshooting. We run the entire behind the scenes of the operations.
You are tech-savvy and able to take the hassle out of any technical problem. You have a great customer-service approach, work fast, and happy to walk your customers through all kinds of problem solving, from the silliest ones to the most complex, never-seen-this-before ones. You have excellent diagnosis skills, easily implement effective solutions and share your advanced technical knowledge in a simple and understandable manner.
Work from our Jerusalem office 5 days a week
You will:
Serve as the first point of contact with customers who need technical assistance via the phone, chat, email or remote access
Assess and diagnose computer hardware and software problems, using various diagnostic techniques, implementing effective solutions
Install and upgrade hardware and software systems, install computer peripherals, and perform basic computer maintenance
Provide quick resolution and excellent customer service
Talk customers through basic problem-solving processes
Follow standard help desk procedures and complete support tickets
Identify and escalate situations requiring urgent attention
Redirect unresolved issues to the next level of support personnel
Inform management of recurring problems
Provide audio-visual set-up and support for company events, both virtual and in-person
Provide needed information on IT products or services
Keep record of problems and their resolution
Be responsible for equipment inventory and purchasing
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Provide basic computer training
Run reports and analyze common complaints and problems
Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding
Work from our Jerusalem office 5 days a week
You have:
Why join us:
We place a strong emphasis on our employee satisfaction and growth. Our team is the backbone of our company, and we are proud to boast an employee-centric and family-oriented culture. Cross River sets aside thousands of shekels for a personal growth plan per employee, per year. In addition, we have regular knowledge-sharing sessions, training and career-growth opportunities.
We are looking for people with a passion for cutting-edge technology, who enjoy a fast-paced and dynamic environment and want to work alongside other bright, talented people.
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
