We are a leading technology company revolutionizing the hospitality industry and are seeking passionate individuals to join our growing Technical Support team.
Job Description:
Provide exceptional technical support – Offer professional, efficient, and friendly assistance to clients regarding technical issues with our products.
Manage new clients – Oversee the onboarding process from post-sales to training and full system implementation.
Troubleshoot effectively – Identify, analyze, and resolve system issues independently or follow established guidelines.
Train customers – Educate new and existing customers on how to use our products.
Document customer interactions – Accurately record customer inquiries in our CRM system.
Drive continuous improvement – Participate in projects aimed at enhancing services and processes.
Requirements:
Full-time availability – On-site work in Nesher
High-level English – Required
Bachelor’s degree – Required
Excellent communication skills – Strong verbal and written communication in Hebrew and English.
Patience and empathy – Ability to actively listen to customers and understand their needs.
Quick learner – Willingness to learn new technologies and stay updated on relevant knowledge.
Analytical thinking – Ability to analyze problems and find creative solutions.
Team player – Ability to collaborate effectively in a dynamic environment.
Nice to have – Experience in the hospitality industry.
Work Schedule:
Full-time position – Sunday to Thursday, 08:30 AM - 5:30 PM.
One Friday per month – 08:00 AM - 1:00 PM (remote work).
Please send resumes to [email protected]
