Ilana Guttman
[email protected] | 054-779-5770 | Jerusalem, Israel
Experience
Jerusalem Region Account Manager | Nefesh b’Nefesh | Remote | 2023 - 2024
- Proactive phone and email outreach to new nearly 200 new immigrant families, managing the largest and most diverse portfolio of any of my peers
- Delivered comprehensive support and resolved logistical challenges for immigrants in accessing service though government agencies, healthcare providers, and vendors
Technical Project Manager | Airfleet | Remote, Ramat Gan | 2021
- Led multiple technical projects from ideation through to completion for leading SaaS companies, including AppsFlyer and Kaltura
- Coordinated internal resources among globally distributed teams, meeting tight deadlines, staying within scope and budget, strict adherence to QA standards
Senior Project Manager | illuminea: a LeverageIT company | Remote | 2020 - 2021
- Directed the management and maintenance of nearly 100 WordPress websites, including custom development projects, while supervising 5 globally distributed team members
- Delivered hands-on support and creative troubleshooting for third-party integrations, hosting migrations, and DNS registrations, updating documentation to meet evolving client needs
- Strengthened client relationships by proactively consulting with non-profits and startups to optimize their web presence and ensure satisfaction
- Initiated and executed GTM strategies for website accessibility and SEO, driving increased usability and visibility.
- Transitioned company workflows from Trello to Asana, enhancing task tracking and scalability for future growth
- Implemented and managed FreshDesk ticketing systems, improving support efficiency and preparing the department for future growth and scalability
- Created and executed a 360-degree security plan, achieving a 100% reduction in server security breaches and a 90% decrease in third-party hosting incidents
Founder and CEO | IRG Websites | Jerusalem — 2014-2019
- Built and scaled a business providing WordPress website maintenance and support for over 100 SMBs and non-profits in Israel and the USA
- Enhanced website security, streamlined updates, and resolved technical issues swiftly, ensuring clients’ peace of mind
- Negotiated and executed the acquisition of the business by LeverageIT in 2019
Website Content Manager | Taglit-Birthright Israel | Jerusalem — 2012-2013
- Coordinated the launch of a multilingual international website by collaborating with design, UX/UI, and development teams while adhering to budget and deadlines
- Conducted user testing and hired and managed an SEO contractor to improve visibility
- Oversaw social media and YouTube accounts, expanding digital engagement
Additional experience
Internet Marketing Coordinator & Webmaster | The Jerusalem Center for Public Affairs l 2010-2011
News Producer | Washington Post - Newsweek Interactive | Arlington, Virginia l 2006-2008
EDUCATION
Northwestern University | BS, Journalism
Dean’s List, Minor in Political Science
Independent study project in Spanish on the physically disabled in Chile
LANGUAGES
- English (U.S.): Native
- Hebrew: Advanced
- Spanish: Intermediate
- Arabic: Basic (currently studying)
TECHNICAL SKILLS
Software & Tools: Asana, Salesforce, HubSpot, Marker.io, Qwilr, Google Analytics, Google Search Console, SEM Rush, MailChimp, MailerLite, Slack
WordPress, Elementor, WooCommerce, cPanel, MySQL, Confluence, Figma, G Suite Workspace, Microsoft 365, Excel
Coding Languages: HTML, CSS, PHP
CERTIFICATIONS
- Project Management with Monday.com | LinkedIn | October 2024
- Customer Service: Knowledge Management | LinkedIn | June 2023
- Agile Project Management | Coursera | July 2021
- Google Project Management | Google and Coursera | July 2021
- Inbound Marketing Certification | HubSpot | July 2021
- Advanced Google Analytics | August 2021
- Google Tag Manager Fundamentals | August 2021
- CSS Fundamentals | Sololearn | January 2018
- JavaScript Basics | Sololearn | January 2018
