Responsibilities
Customer Support
● Respond to customer support questions and assess urgency and type of issue.
● Proactively look to resolve customer issues and engage internal team members
● Execute SQL queries to investigate issues and provide assistance
● Collaborate with Sales in pre-sales engagement – product demo, trials, technical review of prospect
Data Analysis/ Technical Troubleshooting
● Support Account Manager with technical troubleshooting of customer configurations
● Provide customer feedback to Product Management and propose opportunity to improve product
● Speccing (and if possible, implementing) missing tools and functionalities needed by customers
Project Management
● Collaborate with Account Manager to ensure alignment with customer needs/expectations
● Work with product and engineering to plan implementation
● Configure and test the different Revelator product modules based on the customer’s requirements
● Identify ways to continuously improve onboarding process
Job requirements
● At least 2 years of relevant work experience.
● Solid experience with SQL.
● English – excellent level only (read, write, speak) as you will be working closely with foreign clients and colleagues.
● Superior attention to detail.
● Strong communication and project management skills.
● Familiar with fast growing startups, a “roll up your sleeves” attitude to get things done.
● Strong sense of pride in customer satisfaction.
