Sales Representative

We Are Gimmonix

Gimmonix is a rapidly growing travel technology company at the forefront of solving some of the most complex challenges in the travel industry. And we’re looking for a driven candidate to join our team as customer support.

We offer the most cutting-edge solutions for the rapidly growing demand in the travel industry, meaning more and more industry giants are jumping on board.

The role

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Working days Sun - Thu / Mon - Fri

Responsibilities

• API integration functionality
• System functionality monitoring by examining logs
• Performance monitoring and issue escalation
• Act as the technical escalation point
• Close liaison with QA

What you bring to the team

• Previous experience as Technical Support
• English - mother language level, other languages is a significant benefit
• "Outside the box" thinker and the ability to find and solve problems - a MUST
• Experience with XML, JSON - a MUST
• Willingness to work hard and at unconventional working hours
• Experience with SQL queries - an advantage
• Experience with Web Debugger - a benefit