Company is a successful, international scale-up in the LegalTech space, with the largest international community of IP professionals. We provide tech-enabled, high-quality, streamlined services to our clients who are primarily law firms and large corporations. We aim to be THE address for all IP lifecycle needs.
What you will be doing:
You will deliver tier 1 tech support, prioritizing ticketing and swiftly resolving issues. Your responsibilities extend to IT inventory management and evaluating tools, with a focus on Google Workspace and the Microsoft platform. Embracing a “rosh gadol” mindset, you’ll proactively seek innovative solutions. Amidst the fast-paced tech landscape, your role demands continuous learning and adaptability.
Who are you?
You are a proactive problem-solver who thrives on supporting colleagues through IT challenges with patience and thoroughness. Your curiosity drives a constant desire to learn and grow within the field. Ensuring the company’s tech operates seamlessly and efficiently is where you find satisfaction. In a fast-paced environment, you’re eager to contribute to the team’s growth and make a tangible impact on everyone’s experience. With a focus on quality, strong time management, and excellent people skills, you prioritize tasks effectively. Your reliability, punctuality and professionalism make you a valuable asset to the team.
Key Roles and Responsibilities
* Prioritize ticket resolution as the primary focus, ensuring prompt and effective IT support for employees.
* Innovate solutions and streamline workflows
* Keep up-to-date with emerging technologies and integrate new features to enhance system functionality.
* Adapt to the fast-paced environment by demonstrating self-leadership and flexibility in handling changes.
* Utilize strong oral communication skills to lead the team through the dynamic IT landscape.
* Provide IT assistance on demand, conduct end-user training sessions, monitor system performance metrics, and manage inventory to maintain operational efficiency.
Requirements:
* Full time position Sun-Thurs
* Minimum of 1 – 2 years of relevant experience in IT.
* Certification in Google Workspace or Microsoft skills is preferred.
* Proficiency in SQL is advantageous.
* Familiarity with AWS is a plus.
* Understanding of CRM systems.
* Demonstrated reliability and punctuality.
* Ability to focus on tasks with initiative and proactive problem-solving skills.
We are located in the the Azrieli Office building in Modiin.
Please send CV to [email protected]
