Customer Service - Implementation Team Support

About Us:

At Roga Partners we believe that businesses run best when given the freedom to do what they actually do best. We customize flexible, scalable, and adaptable BPO’s for our clients. Our mission is to factor the busyness out of business and allow our clients to optimize their success.

Roga Partners has built a reputation for being a positive, growth-oriented, and energetic work environment. Our employees are our MVP’s and our company culture is built on giving them the tools and opportunities to shine.

We are hiring a Customer Service Representative to work alongside our Implementation Team at a tech company. In this role, you will assist clients directly as they transition to our systems, providing support and ensuring a smooth onboarding experience. Your focus will be on delivering excellent service while helping the implementation team manage client needs effectively.

Responsibilities

• Serve as a point of contact for clients during the onboarding process, addressing inquiries and providing real-time support.

• Communicate updates, resolve client issues, and ensure a seamless onboarding experience.

• Maintain accurate records of interactions and documentation related to client onboarding.

• Collaborate with the implementation team to meet client expectations and project deadlines.

Requirements

• Exceptional people skills with the ability to build rapport and trust with clients.

• Computer-savvy, with a strong command of Excel for managing and organizing data.

• Detail-oriented and organized, with the ability to handle multiple tasks efficiently.

• Team player with excellent communication and problem-solving skills.

Details:

• Sunday: 9:00 AM to 5:00 PM

• Monday to Thursday: 2:00 PM to 10:00 PM

• Training is 3:00 PM – 11:00 PM

• In office in Har Hotzvim daily

To apply: https://wkf.ms/46cH6wk