914372
We are a leading provider of scalable, agile, and open cloud-based business management solutions. With offices in the US, UK, Belgium, and Israel and a global network of business partners, we empower 75,000 customers in 40 countries with smart and intuitive business management platforms that drive accelerated organizational growth.
We are looking for a Customer Success Manager to join our Customer Success Team and play an integral role in making us stand out. Our Customer Success Team is made up of exceptional communicators with amazing interpersonal skills and a “can-do” approach. We are a highly organized and energetic team that thrives in a multi-task atmosphere, has the ability to come-up with new ideas and concepts, and utilizes creative problem- solving skills to manage challenges. The Customer Success Manager drives customer retention and growth by expanding their understanding of each customer’s business needs and strengthening and enhancing those key relationships.
Your role as a Customer Success Manager:
• Build strong relationships with our clients to understand their needs and ensure their success
with us.
• Serve as the liaison and main point of contact between clients and our support team and
sales team to handle our customers' challenging issues, resolve issues, and create focused and
timely responses for different queries.
• Ensure an exceptional customer experience.
• Enable customers to meet their business goals with our ERP solutions.
• Build & execute methodologies to develop strong, long-term relationships with our customers in their various lifecycle stages.
• Monitor customers’ SLA and satisfaction levels and continuously work to improve them.
• Establish clear retention goals and set milestones.
• Lead discussions with customers on various product and service-related issues.
• Analyze customer data to identify customers at risk and work with the customers to ensure
retention and improve their experience.
• Identify growth opportunities within the customer base and strive to realize these
opportunities.
• Maintain a thorough understanding of our products and services to support customers
with questions and suggest the best practices.
Your Qualifications as a Customer Success Manager:
• 2-4 years of experience in a Customer Success position in a B2B software company working with medium-sized organizations.
• Ability to analyze complex customer data, produce business insights and turn them into
actionable work-plans.
• Proven ability to maintain relationships with a diverse customer account-base while improving
customer satisfaction and business results.
• Confident, self-motivated and a true team player.
• Strong desire and ability to learn new technologies.
• You have a passion for providing a high-level of service
• Bachelor’s degree in business, technology, marketing or related field.
• Knowledge of ERP, great advantage
Please send CV to [email protected]
