Customer Success & Support student- American market

Job description

• Provide technical support for VuDrive – Jungo’s aftermarket product and cloud platform
• Respond to and resolve technical issues
• Support VuDrive customers in the US
• Maintain a high level of customer satisfaction
• Communicate common & problems unique to the Product, R&D, and QA teams, and collect issue resolutions
• Proactively follow pilots, and customer reports, find technical issues, and verify constant information flow to customers
• Report to Customer Success team manager

Job Requirements

• 1st degree student
• English Primary fluency / bilingual proficiency - A MUST
• Previous experience in Customer Support role
• A positive approach when interacting with customers is crucial
• Proactive
• Tech oriented
• Availability to work in USA market hours- Monday- Friday between 16:00- 24:00

Job scope

• Location: Jungo’s offices Netanya
• Suitable for students
• Working from Israel on U.S. time (evening & night shifts + Fridays)