Technical Support Specialist (Israel | Remote)
About GREEN-API
GREEN-API is an international IT company that develops technology solutions for businesses. Our service https://green-api.com helps companies around the world integrate WhatsApp into their ecosystems. We operate in Israel, Kazakhstan, Russia, and Brazil, bringing together a team of 55+ professionals who create innovative products.
Work Location:
Israel, Remote
Responsibilities:
Reporting to the Technical Support Leader, you will be responsible for:
Providing an excellent customer experience at all times.
Provide support to Hebrew-speaking clients.
Accurately keeping tickets up to date, informative, and clear.
Log Analysis with Elasticsearch
Familiarity with Message Brokers (RabbitMQ, Kafka)
Liaising with developers and other GREAN-API teams to resolve customer issues.
Requirements:
Strong written and spoken Hebrew communication skills.
Fluent in English, Russian, or both.
Experience with programming languages.
Strong communication and interpersonal skills.
A degree in a relevant discipline or industry qualifications would also be extremely beneficial.
Ability to work independently and as part of a team.
Benefits:
Career growth to DevOps engineer or developer
Competitive salary (discussed with the successful candidate)
Official employment
Work in an international team of IT experts
Remote format, full-time
