Trebuchet Outsourcing Services is looking for experienced customer service agents to support a national online retail business. You will provide guidance and advice, and deal with order fulfillment, returns and customer satisfaction issues, via email, chat, phone and text. You will be in touch with the operations team regarding order updates/feedback.
You must be computer-literate, organized, and a mother-tongue English speaker with excellent communication skills and a pleasant and congenial telephone manner.
You must have a quiet work environment, a strong internet connection and a fully equipped home office, including a state-of-the-art Windows computer and accessories, including webcam and headset.
You will be working Monday - Thursday 1:00 – 5:00 pm ET (8:00pm – midnight Israel time), with more hours needed here and there and as our client’s Passover peak season begins. The position will initially be temporary, starting now and lasting until beginning/mid April, with the possibility of continuing on a long term basis.
You must be eligible to work in the US to qualify for this position. Please respond by emailing your English cover letter and resume to [email protected] with “Israel: CS Online” as the subject.
