Call Quality Assurance Specialist

You've got the opportunity to join our awesome team!

Networx, located in Tel Aviv, Jerusalem, Atlanta and New York, is looking to hire a highly skilled Call Quality Assurance Specialist/Sales Coach to join our team. If you are passionate about making a positive impact, thrive in a dynamic environment and are highly motivated this opportunity is for you!

A little about what we do:

From repairs and renovations to products and financing, Networx.com is transforming every touch point of home improvement services. With over 15 years of experience and a network of nearly 100,000 pros, we have helped more than 10 million people with their home needs. As a leader in the home improvement industry, our mission is to help contractors win more jobs. To that end, we've created an incredible workplace and surrounded ourselves with outstanding people who utilize state-of-the-art technology in order to accomplish individual goals.

Why are we a great company to work for?

• Networx is a rapidly evolving, growth-oriented company with international operations.
• We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates. Ongoing knowledge sharing, training and career growth opportunities.
• We place a strong emphasis on our employees’ satisfaction and work-life balance. We promote a work from home culture with people located all over the country.
• We are seeking people with a passion for cutting-edge technology, who enjoy a fast-paced and dynamic environment and want to work alongside other bright, talented people.

Job Description:

The position entails listening to recorded calls made by our customer service team to ensure that all matters are being handled in compliance with company policies. Detailed reports are written to address trends and areas for improvement.

Requirements

• Mother-tongue English
• Proficient typist with a high-level writing ability
• Excellent listening skills with the ability to pay high attention to detail
• Independent and analytical thinker
• Self-motivated and capable of maintaining a high level of productivity (edited)