Level 2 Help Desk Technician 946493

Level 2 Help Desk Technician

946493

Busy financial services firm located in Modiin Illlit is looking for a Level 2 Help Desk Technician to join our team servicing about 700 users.

Responsibilities

• Serve as the point of contact for customers seeking technical assistance over the phone or email
• Handle escalations from Level 1 technicians
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Connect to user’s PC and resolve issues
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticketing system
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• Proven experience as a help desk technician
• Tech savvy with working knowledge of office automation, including
  • Office 365 products
  • Windows 10 operating system
  • Printing
  • Mobile devices
  • Basic computer hardware configuration
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented

Send cv to [email protected]