AliExpress, owned by the Chinese Alibaba Group, is one of the world’s leading online retailers. Launched in 2010, AliExpress offers significantly cheaper products than its rivals. In cooperation with Chinese merchants , AliExpress acts as an e-commerce platform and doesn’ t sell products directly to consumers.
The Israeli market accounts for AliExpress’s largest customer base. A ccording to a report by the IsraeI Postal Company, AliExpress topped Israel's cross-border shopping websites in 2018.
China's Singles Day (online shopping festival of Nov 11) is like an exciting holiday that Israelis look forward to. Although the Israeli population is only 8 million, about 4 million orders are placed from Israel on AliExpress on November 11th.
Customers in Israel are satisfied with the online retail company AliExpress. This is evident by the increasing number of Israelis using the service. AliExpress connects Israelis to low-cost, high-quality products, which leads to customer satisfaction.
Considering the high cost of living and taxes in Israel, it’ s obvious why Israelis prefer to cut costs by any means possible. One way is by ordering cheap online products that are quite expensive back home. An order costing below $75 is exempt from import tax, so the final cost stays low.
Is it really that quick? Shipping from China to Israel used to be a major issue. Previous delivery methods were not quick enough, considering the enormous number of buyers and the number of packages. Just a few years ago, packages arrived in Israel three or four months after being shipped from China! Currently, the delivery system is much more quick and efficient. AliExpress has various shipping methods, including 30- day free shipping and express shipping that costs just a few dollars. The customer usually receives an email within 72 hours of package dispatch and can track the order online. Orders normally arrive within 30 days.
Israel Postal has been operating a sorting center in Modi'in, about 10 kilometers away from Ben Gurion International Airport, since April 2017 With a total area of 13,000 square meters, the center is the biggest site in Israel responsible for sorting cross-border online packages, most of which weigh 2 kilograms or less.
Though the packages from AliExpress originate in China, they are delivered to Israel mainly viaEurope. That’ s why customers in Israel often wait at least two or three weeks to receive their orders. For Israeli customers, it’ s worth the wait because goods from China are cheap and high quality, and delivery is free.
When online shopping was first available in the mid-90s, many users struggled with flawed products, lost orders and poor customer service. Buyers all around the world demanded better customer service and refunds on flawed products. Online businesses saw that better customer service was necessary to retain loyal e-customers. This led to a revolution in customer service which improved the online shopping experience. Merchants started to take responsibility for delivering faulty goods, and customers’ rights increased. If a customer didn’ t like the product purchased, he was able ask for a refund or exchange it. This led to the inclusion of warranties, which offer protection to the customer.
Aliexpress, one of the biggest e-commerce sites in the world, underwent a customer service revolution to accommodate customers all around the globe. Customers feel as safe buying on Aliexpress as they do on its rivals, Amazon and eBay.
The e-commerce giant from China, prevents merchants from getting paid until buyers report that they are satisfied with the products they ordered. If a customer fails to report, Aliexpress withholds payment for 60 days, in order to protect customers and ensure a refund if needed.
Do you know the difference between Alibaba and AliExpress? Do you use the names interchangeably or assign the wrong name to the wrong owner? Alibaba and AliExpress are both owned by the Alibaba Group, which is owned by Chinese business magnate Jack Ma. The difference between the two is in their business orientation.
Alibaba is the leading platform for global wholesale trade, serving millions of buyers and suppliers around the world. Most members on Alibaba are manufacturers, trading companies or resellers who trade in large order quantities.
In contrast, AliExpress is a global retail marketplace offering quality products at factory prices in small quantities. Customers can order as little as one item, and can pay safely using the Buyer Protection service.
The answer is almost anything. The products on the website are divided into 13 major categories such as Cellphones & Accessories, Beauty & Health, Women’s Clothing, Consumer Electronics and so on. So whether you’re a Gadget Freak or a Fashionista, finding amazing products on AliExpress is simple: Just click on your favorite category or type a key word in the search bar at the top of the page, and you’ ll receive hundreds, or even thousands of results. The AliE xpress mobile application also has a feature that allows users to search by image. Simply upload the image of the product you want, and AliE xpress will find similar products.
We recommend customers follow the size chart on each product’s page in order to minimize the need to return or exchange the product. Be aware of the fact that the standard Chinese size is very different than the European one. Chinese sizes are considerably smaller!
Did you know that you can save money while shopping on AliExpress? Meet Cashback.co.il. How does it work? Cashback gets paid a commission by the hundreds of stores appearing on the website and pay that money right back to you after your purchase!
Cashback will refund money right back to your Paypal or bank account.
In the past, AliExpress was notorious for having low quality or fake products on the website. In recent years , the company has made a great effort to improve the quality of the products by removing counterfeit products and collaborating with popular brands such as Nike, Adidas, Xiaomi, New Balance, Samsung, Huawei etc...
You don’t want to miss out on huge sales and events happening at AliExpress! The main event of the year happens on November 11th - Singles’ Day. AliExpress also celebrates its anniversary every March 28, and lots of participating sellers offer huge discounts. Aside from these two events, AliExpress also hosts various events like Black Friday (23.11), Cyber Monday (26.11), Christmas, New Year’s Eve, Chinese New Year Sale, etc. During these special sales, AliExpress offers up to 80% off thousands of amazing products.
Every merchant notifies the buyer about the product’s estimated arrival date. Since most of the products are sent without a shipping fee, we recommend combining shipping of multiple orders with similar arrival dates.
AliExpress Facebook groups - We recommend joining official and private Facebook groups dedicated to finding excellent products on AliE xpress. You will find plenty of recommendations for amazing products in these groups. Be careful, though; some of the links being shared on those groups come from people who receive commissions from Aliexpress. So before you make a purchase be sure to check the product’s and the seller’s feedback score.
Open a dispute - This action allows the buyer to report dissatisfaction about the product, the seller or the purchase process in general. For example, you have the option to open a dispute for overdue shipments, faulty products or if the product you’ve received isn’t similar to the description in the seller page.
Buyers can contact customer service regarding any subject. For example, if opening a dispute did not help, the buyer can file a complaint by submitting their name and order number and describing their case. The buyers can also chat with customer service representatives during activity hours.
