NOC Engineer 881202

You are

A passionate Network Operations Center Engineer with a deep knowledge of and passion for IT. You’re highly organized, can solve problems efficiently, and can work under pressure. You enjoy being hands-on and constantly look for new ideas and solutions.

You’re a self-learner, proactively learning new technology, and you never stop learning. You think outside the box and don’t just work according to protocols and procedures. You’re highly motivated and able to thrive in a fast-paced, high-performance environment, and you enjoy the challenge this presents. You have good time-management skills and can juggle multiple projects at once.

You value flexibility, so you can prioritize your personal life without giving up on the technical challenge that drives you to love your career. You’re self-disciplined enough to work remotely and can succeed on your own.

We are

The NOC and Monitoring team manages the entire IT environment, from the infrastructure to the application and service levels. We are the IT department’s main information center. If anything goes wrong, when patches and backups are released, when new deployments are made, or when load testing is performed, we are there and will monitor activity.

The team functions as Tier 1.5 support, meaning we also work to fix issues before escalating and documenting them. Our main goal is to be proactive, always think "outside the box," implement creative solutions, and reduce system and service downtime by detecting the problem quicker, solving it faster, and thinking how we can prevent recurrence.

You will

• Operate the monitoring systems, ensuring the stability of the various environments
• Manage event life cycles: track each event from start to finish, notify relevant people as required, and update related incidents accordingly
• Perform Tier 1.5 operations when needed to try and resolve incidents as soon as possible
• Assist in developing monitoring-event knowledge management by documenting helpful information about events and incidents you encounter
• Assess and prioritize faults and respond or escalate accordingly
• Collaborate closely with engineering teams

You have

• Minimum 2 years' experience working in NOC
• Excellent communication, fluent in both English and Hebrew – Must
• Experience in coding with Python and PowerShell - Must
• Ability to work under pressure and meeting regulatory deadlines - Must
• Basic knowledge of SQL, networking, and Linux & Windows servers
• Ability to work 8-hour shifts, 5 days a week (7:30-15:30, 15:30-23:30, 23:30-7:30) and one week a month working 23:30-7:30 and once Friday morning
• Teamwork spirit

It’s a bonus if you have

• Basic knowledge of monitoring systems (especially NewRelic, DataDog, PagerDuty, and Solarwinds).
• Experience with ticketing systems and ELK, ServiceNow, Jira
• Experience in SOC
• Experience working in AWS environments

*This is a hybrid role, with 3 days a week in the Jerusalem office.

Please send CV to [email protected]