Technical Support Representative

WE ARE LOOKING FOR A TALENTED TECHNICAL SUPPORT REPRESENTATIVE TO JOIN A DEDICATED TEAM AND PROVIDE EXCEPTIONAL CUSTOMER SERVICE TO THEIR CLIENTS AND PARTNERS.

As the Technical Support Representative, you will support the comapny’s clients via troubleshooting a vast array of issues and errors that arise as well as interacting directly with operating systems and software to provide updates and patches.

RESPONSIBILITIES:

• Provide daily support to the company’s B2B clients regarding order issues including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with clients, colleagues, and management to quickly resolve issues and ensure client satisfaction
• Maintain detailed records of daily interactions with clients, installation activities, reported issues, and completed solutions along with any further actions required from management
• Increase technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences
• Create and implement communication cadences with clients to ensure all issues are effectively solved in a timely manner

REQUIREMENTS:

• ~1 year(s) of experience in customer support or technical support role
• Strong written and communication skills; Fluent in English
• Tech-savvy & interested in learning technical skills
• Driven demeanor with the ability to remain calm and professional in all circumstances
• Ability to quickly identify problems, form solutions and execute step-by-step troubleshooting procedures

📍 Tel Aviv
Sounds Interesting?Send your CV on over! [email protected]