Role Description
The Senior Customer Success Manager is a native level English speaker who is responsible for building, maintaining, and growing strong, long-term business relationships with our partners. The partnership manager develops initiatives with partners and is responsible for meeting account targets and driving solutions for business and operational needs. The role requires excellent customer-facing skills, project management skills and a data-driven orientation, which enable the partnership manager to effectively represent the company and drive end-to-end solutions together with other team members and internal stakeholders, such as R&D, Product, Sales and Legal.
Key Responsibilities
- Primary contact for partners, responsible for leading ongoing communication and accountable for driving solutions and fulfilling company needs
- Build and maintain strong relationships by establishing credibility with partners, solving problems, and achieving business and operational objectives
- Track key account metrics, generate insights, and identify upsell and expansion opportunities with partners
- Lead upsell efforts and build new programs and initiatives with partners, handing the end-to-end process with all stakeholders (external and internal) and taking proactive steps to increase our value and grow partner revenues
- Handle any technical needs and issues that arise and lead efforts to drive solutions, working both independently to dig deep into technical issues and delegating tasks when relevant
- Communicate partner needs to relevant stakeholders and meet objectives and deadlines, working with internal technological and business teams on projects and escalating issues when relevant
- Maintain a clear status of different projects by documenting programs and initiatives and ensuring visibility throughout the company
- Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with partners
Qualifications
- 3-5 years of experience in B2B outbound relations, account management, business development or customer success (preference to FinTech or AdTech experience and B2B integrations)
- English mother tongue level – MUST
- Ability to understand complex technology and explain it simply
- Strong relationship-builder, initiator
- Experience driving technical implementation and building strategic roadmaps with internal and external executive stakeholders
- Experience working with business development/sales teams
- Outstanding oral and written communication skills – both in Hebrew and in English
- Strong organizational skills and the ability to manage multiple, competing priorities
- Excellent presentation, problem solving, and management skills
- Love for data-driven decision making – ability to monitor, A/B test and identify trends in data to generate action items and insights
- Use data analytics tools (Excel, Looker, etc.) on a daily basis to identify opportunities to optimize partner performance
- Team player, “can do” attitude
- Bachelor’s degree
- Flexible working hours may be required
