Exciting Fintech company with an office in Jerusalem seeks a Support Engineer.
The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting.
Responsibilities:
Provide on-site and remote support and maintenance of our various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment
Provide daily operational support for end-user devices, and peripherals.
Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations,
Efficiently respond to and use a ticketing system for support tracking
Research and evaluate new products and services that help keep our IT environment current
Ability to troubleshoot networking issues especially Cisco and Fortinet
Proficient in Hebrew and English both written and verbal - Required
5+ years of experience working as a senior help desk specialist/ experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux - Required
Proven experience supporting Apple Mac hardware and OSX operating systems – Required
Leadership skills: ability to run a project from start to finish and direct a team if necessary - Required
Excellent Customer Service skills via phone, email, and in-person – Required
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
Experience with MDM solutions such as In-Tune or Jamf
Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
Strong Technical and Organization Skills
Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
A thorough understanding of the different OS’s, iPhone and Android devices, and other peripherals and how to set up a secure remote connection to them.
The ability to speak in technical and non-technical jargon and translate both into comprehendible documentation and requirements company-wide
Familiarity with Cisco and Fortinet; knowledge of networking including switches and routers.
Knowledge of cloud computing – Amazon workspaces
Familiarity with ServiceNow
Experienced with Zoom/Teams conference rooms
Experience with Active Directory, O365/Azure AD, and Powershell
Work from our Jerusalem office 5 days a week. (Possibility for 1 remote day a week)
