ONBOARDING AND OPERATIONS MANAGER

Full-Time (Hybrid ) Onboarding and Operations Manager

175,000 NIS – 200,000 NIS PA.

Clever Energy Ltd is a UK-based company with offices in Israel and South Africa. We specialize in providing an innovative Tenant Energy Rebilling service on behalf of landlords who offer communal heating to their tenants. Further information can be found on our website: https://www.clever-energy.co.uk/

Job Description:

We are seeking a highly skilled and adaptable individual to join our team as a Full-Time Hybrid Onboarding and Operations Manager. In this role, you will be responsible for managing two separate functions: onboarding and operations. You will be based in our Bet Shemesh office but will be expected to spend 4 weeks training in the UK, and some further travel to the UK every three months for 5 days. Both roles are part-time individually, but combined they make up a full-time position.

Key Responsibilities - Operations:

• Oversee and manage the day-to-day operations of the company, including managing a team in operations, and support staff.
• Develop and implement operational strategies and initiatives that align with the company's objectives and drive overall success.
• Build processes that meet our business objectives and ensure compliance.
• Accountable for managing and achieving key KPIs, quality excellence, and system improvement and development.
• Monitor daily operations and deal with issues as they arise.
• Manage the needs of all stakeholders, internal and external, and include them in the strategic planning.
• Use data and analytics to make informed decisions and continuously improve operational efficiency and effectiveness.
• Collaborate with other departments, such as sales, marketing, and finance, to ensure a cohesive and integrated approach to business operations.
• Directly responsible for driving an efficient, consistent, and high-quality service to our customers at every interaction.
• Manage and allocate resources, including budget and personnel, to meet business needs and volume requirements.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance and optimize operations.

Key Responsibilities - Onboarding:

• Oversee and manage the onboarding of new clients and additional service streams of existing clients.
• Set milestones with clients to achieve efficient onboarding
• Work with clients to collect, audit and verify accurate data including technical, financial and operational to allow integration with business systems
• Work with sales and board to establish service deliverables as part of the onboarding process
• Work with technical partners to ensure remote connectivity or installation of new equipment
• Understand remote meter reading process
• Broadcast welcome packs to tenants, detailing our service levels
• Ensure the process of provided data is uploaded to billing systems
• Manage the handover process to operations and monitor early billing cycles to ensure smooth transition
• Strong communication skills and ability to influence customer activities
• Liaise with internal stakeholders including operations, finance and credit control

Qualifications and Skills:

1. Bachelor's degree in Business Administration or related field.

2. Minimum of 5 years' experience in operations management, preferably in the utility services or related industries.

3. Demonstrated experience with business operations management, project management, and database management.

4. Experience with financial management, budgeting, and resource allocation.

5. Strong leadership skills and experience managing and motivating teams.

6. Excellent communication and interpersonal skills to effectively communicate with stakeholders both internal and external.

7. Strong analytical skills and experience with data-driven decision making.

8. Strong problem-solving skills and ability to think strategically.

9. Demonstrated experience in driving process improvements, cost savings, and efficiency gains.

10. Excellent organizational skills and ability to manage multiple tasks and projects simultaneously.

11. Passionate about delivering excellent customer service and committed to continuous improvement.

Salary Range: The salary range for this position will be between 175,000 NIS – 200,000 NIS, depending on the candidate's level of experience and qualifications.

We are proud of our working environment and aim to make this a great place for you to succeed in every way.

If you possess the skills required for both roles, including being a strategic thinker with excellent leadership skills and a passion for operational excellence, we strongly encourage you to apply for this exciting opportunity.

Please send you cv/resume to [email protected], together with a covering note as to how you meet the required criteria.