Client Services Officer

Key Responsibilities:

• Managing client cases from start to finish

• Analyzing and understanding each client's financial transactions based on banking documentation

• Representing the client’s interests and presenting their case to banks, regulators, merchants, brokers and other financial institutions.

Job requirements:

• Fluent Spanish and English

• Excellent communication skills – both spoken and written

• Proficient with computers, very comfortable using Google Suite

• First-rate organizational skills

• Excellent phone manner

• Empathetic personality

• Self-motivated

• Team Player, good at learning from colleagues and collaborating with a team

Preference to those with:

• Experience with customer service or sales over the phone

• Work experience in financial or legal services - banks, currency exchange, paralegal etc.