The System Administrator will report to the Infrastructure Lead (currently the IT Operations
manager). The System Administrator will be expected to remotely deliver services to customer
locations where we are providing Service. This may require out of hours support when required.
The role may also require flexibility to undertake International travel from time to time as part of
The delivery of service. Apex uses a private cloud computing model with most IT services outsourced to a number of vendors. This is a temporary (6 month) position.
Key duties and responsibilities
Maintain ownership of the infrastructure design, and all supporting design documents;
Provide Level 2 Troubleshooting on infrastructure issues reported from business users;
Collaborates with service providers and external vendors on root cause analysis for
problems related to technology and provide detailed diagnostic information when required.
Communicate clearly to users the cause and resolution of IT issues in a timely and polite
manner (All users will be in remote locations);
Highlight and report all major IT issues and risks to IT Operations Manager in a timely
manner.
Research, test and implement new systems to improve efficiencies and satisfy user requests.
Assist with testing system releases, patches and disaster recovery;
Ensure that all scheduled back up systems, archiving systems, web filtering software,
Salesforce, anti virus, FTP sites are all operating to specification;
Provide technical input into vendors proposal, change requests, and incident management
Execute standard administration tasks such as reviewing system logs, monitor jobs and
responding to system alerts;
Support the business in the governance and management of vendors covering desktop,
mobile, networking, and datacentre services with technical input;
Administer the creation, modification, and deletion of users accounts, emails accounts, and
security rights within active directory;
Perform on-call duties as needed to support technology services to business.
Experience and skills
Bachelor’s degree in computer science or related discipline;
3+ years experience as system administrator in a Windows based environment;
Proven skills in Microsoft cloud technologies including Office 365, Azure, intune, AD
connect, ADFS, skype for business, and other company systems;
MCSE preferred (in Microsoft technologies listed) or at a minimum MCP certification in a
number of Microsoft technology listed;
Good PowerShell scripting a requirement;
Proven skills in networking to include DNS, LAN/WAN, firewalls, wireless;
Excellent problem solving abilities and good at working under own initiative;
Ability to take ownership of a technical solution and work with a number of stakeholders
(internal and external) to deliver a design and implementation approach;
Excellent written and communication skills in English;
Ability to articulate design topics, using tools such as Visio, Powerpoint, and any modelling
tools utilising Archimate;
Ability to be able to work well under pressure during disaster situations;
Familiar with common technologies for backup, archiving, and system administration
Administration support skills in SharePoint, SQL Server would be an advantage
Familiar with Citrix desktop virtualisation technologies (Xenapp/Xendesktop)
Certification in frameworks such as ITIL v3, ISO 27001 would be an advantage
Send CV to [email protected]
