Customer Success Manager

To apply: https://www.nbn.org.il/jobboard/job/customer-success-manager-89/

Overview

Customer Success Manager

Are you a digital marketer by nature with a passion for delivering exceptional customer service and high-level communication skills? We’re looking for someone who understands the difference between PPC and SEO, can analyze data and has superb interpersonal skills if this sounds like you, read on!

An International Digital Agency with multiple global offices (Based in Tel Aviv) and clients around the world, is looking for a customer success manager to join its team.

Key Responsibilities:

• Serve as a trusted advisor to our customers in Israel and the US, and be in charge of all communication with them through all channels.
• Respond to customer inquiries, initiate contact with customers, and manage internal social tasks and projects.
• Define and monitor various tools.
• Retain customers, and resolve various issues.
• Provide POC (point of contact) services to customers

Qualifications:

• High proficiency in both Hebrew and English (verbal and written) is a must
• At least 1 year of experience in B2B customer management and retention
• A deep understanding of the digital world is mandatory
• Strong ability to multitask and handle pressure situations
• Proven experience in task management and problem-solving

This position is open to both women and men and is a great opportunity for those who are looking to further develop their skills and grow their careers in the digital space. If you’re ready for a challenging and rewarding role, send us your CV today!