Established under the auspices of the American Embassy in 1958, The Walworth Barbour American International School in Israel (WBAIS) is a MSA accredited, fully independent, co-educational Pre-K - 12 international school, which offers a robust program leading to a US high school diploma.
With a present enrollment of approximately 700 students representing over 40 nationalities, WBAIS Israel is a diverse and vibrant community. Approximately 30% of WBAIS students are American, 40% from countries all over the world, and 30% Israeli.
In 2008, WBAIS moved to its current 19-acre campus in the town of Even Yehuda, a residential community approximately 20 kilometers north of Tel Aviv. The purpose-built campus includes four separate divisions, a performing arts building with a 400-seat auditorium, full gym, cafeteria, library and media center, athletic fields, tennis and basketball courts, and an olympic-sized pool.
Position Objectives
The IT Helpdesk Support provides frontline hardware and software technical assistance to faculty, staff, students and parents. The IT Helpdesk Support also assists with critical backend tasks on hardware and software to ensure optimal performance.
Working Hours: Monday - Thursday 7:30 - 4:30, Friday 8:00 - 3:00.
Position Responsibilities
- Primary responsibility is user support and customer service. Respond to help desk calls, online submittals, walkins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure resolution is satisfactory.
- Assist staff and faculty with technology problems in offices and classrooms including laptops, printers, Apple TVs, projectors, SMARTboards, and Smart TVs.
- Assist with device distribution at the start of the year.
- Prepare devices for special circumstances: testing, trips, etc.
- Set up video recording cameras for classes and events.
- Assist users with account logins, password resets, and connection to AIS networks.
- Assist with badge printing.
- Administer mobile devices using JAMF.
- Perform hardware and software installations, configurations and updates as needed.
- Organize and maintain back office storage.
- Track inventory levels of equipment and materials.
- Check out and return technology equipment.
- Assist in creating training materials pertaining to computer troubleshooting and usage.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Other duties as assigned by the Technology Director
Qualification
Appropriate degree or equivalent experience.
- Excellent customer service skills
- Excellent communications skills
- Excellent organizational skills
- Strong troubleshooting and critical thinking skills
- Good understanding of mobile devices
- Strong knowledge of Google Workspace applications
- High level of proficiency in English - verbal and written
Experience with the following is preferred:
- Enterprise Mac and Mac OS support
- Mobile Device Management
- Helpdesk ticketing systems
- Formal technical education and/or certifications
