Documentation Specialist and QA
We’re looking for career-minded people who have strong internet technology skills and are passionate about interacting with and helping customers.
As a member of our development team, your primary job will be to prepare end-user documentation and will also provide software quality assurance and usability services, and provide technical customer support.
Responsibilities
Write new/update existing software documentation in various formats (e.g., written, video, webinar)
Master the use of our software (in-office and online training will be provided)
Design and execute test plans
Work on bug reproduction, do first analysis and communicate with developers to resolve
Monitor changes in third party API integrations, respond to their requests for submission of information regarding our use of their APIs, obtain new or renewal approvals, etc.
Participate in onboarding of enterprise clients (e.g., customized API instructions, online training, conversion of data from external sources, etc.)
Provide Tier 2 B2B customer support: involves complicated questions that may require you to research customer inquiries and quickly ascertain and communicate in business English, the information they need to successfully use our software. For example, referring a customer to the appropriate help documentation, researching issues with third party integrations that we support, training and guiding customers through a custom solution we’ve created for them, discerning whether what a customer is requesting already exists in our software or if it is appropriate to pass their request to our development team, etc.
Keep up to date on the latest SEO and digital marketing hot topics, trends and official announcements
Required Qualifications
You can legally work in Israel (e.g., you are a citizen with an Israeli ID)
Proficiency with HTML, CSS, XML, JSON, APIs, other programming skills, or Excel functions and formulas
Experience writing end user documentation
Professional business English at mother tongue level – both written and verbal communication skills
B2B Customer service and tier 2 technical software support experience with strong research and technical skills, and ability to quickly learn new concepts
Knowledge of SEO terminology, PPC, Social Media marketing and trending digital marketing techniques, and the ability to intelligently discuss them in a professional manner via all communication channels
Positive attitude, strong work ethic and a passion for providing excellent customer service
Understanding of with Google Analytics, Search Console, Google Ads
Proficiency in online meeting applications, CRM, and Microsoft Office and Google Business Apps
You must have a computer with a secure high-speed Internet connection, an audio source and a headset to support the audio source, and a quiet place to work.
Hours
Full-time, 5 days a week: Sunday through Thursday
Send CV to [email protected]
