Client Care Associate

To apply: https://www.nbn.org.il/jobboard/job/client-care-associate/

Overview

The Client Care Associate is responsible for maintaining customer loyalty and satisfaction by providing helpful information, answering questions, and responding quickly and efficiently to any client issues or concerns. They are the front line of support for clients and they help ensure that our customers are satisfied with products as well as services.

Tasks & Responsibilities

• Deliver exceptional and memorable experiences to our eCommerce customers in Europe and Israel
• Foster and maintain excellent relations with customers, analyze their needs and propose solutions tailored to their requirements
• Assist customers via emails, call center, chat, and social media
• Promote suitable products and services
• Take appropriate measures to solve problems effectively
• Achieve productivity goals
• Communicate proactively with customers, handle complaints and follow up

Skills & Abilities

• 2 years experience of Customer Service – Must
• Required languages: Hebrew- a must, English/French/Spanish/Italian- mother tongue level
• Excellent customer service and problem-solving skills
• Enjoys communicating with customers through calls, chats, and emails
• Passion for great service and the ability to connect with people
• Strong written and spoken communication skills
• Ability to multi-task, work independently, and as a team player
• High level of professionalism
• Knowledge of Zendesk, SAP -an advantage

Characteristics

• Organized
• Good communication and presentation skills
• Attention to detail
• Takes initiative
• Ability to multi-task
• Works well under pressure
• Able to work in a team or individually

Recruitment Process:

• Phone interview – HR Coordinator
• Teams Interview – HR Coordinator + S.Manager Client Care
• Personality and Integrity tests
• In-person interview- HR Director+ VP Sales
• References Interview – HR Coordinator