About us
Vidazoo is on a mission to lead and inspire the advertising industry by building cutting-edge technology, with an all-in-one video advertising platform and player for publishers. We specialize in developing high-end products for publishers with a focus on growing video advertising revenue from web visitors.
About the position
We are looking for a qualified individual to oversee and address our customers’ business technology needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product, and business knowledge to support the sales process and strengthen customer relationships.
You will be responsible for
- Providing technical support for customers to support Pre-sales and post-sales processes
- Addressing all product-related queries on time
- Training customers to use products effectively
- Providing developers with customers’ feedback to help identify potential new features or products
- Reporting on product performance
- Identifying solutions to reduce support costs
- Analyzing customers’ needs and suggesting upgrades or additional features that meet their requirements
- Liaising with the sales department to win new business and increase sales
- Establishing best practices
- Keeping track of sales performance metrics to achieve specific goals.
Requirements
- 1+ years of proven work experience as a Technical Account Manager/ Business Analyst.
- Solid technical background with hands-on experience in digital technologies.
- An ability to gasp customers’ needs and suggest timely solutions.
- Excellent verbal and written communication skills.
- High proficiency in English (Native English- a strong plus!).
- Strong analytical and problem-solving skills.
- BSc degree in Computer Science/ Economics or another analytically oriented relevant field.
