Senior Technical Support Manager

Senior Technical Support Manager – Jerusalem

We are looking for an experienced Senior Technical Support Manager to play a key role in bridging R&D (based in Israel) and the Technical Support team based in the US for a BtoB SaaS company.

This role will act as the technical focal point for customers, investigating and analyzing complex technical difficulties and providing innovative solutions to solve them.

Requirements:

• Excellent English verbal and written
• 3-5 years experience in a technical support role for a SaaS company
• Strong troubleshooting experience in web products and environments
• Demonstrated ability to collaborate with different departments (R&D, Customer success)
• Experience in a role that requires ownership and problem-solving skills
• Naturally curious and excited to learn new technologies.
• Service oriented approach with exceptional communication skills to explain technical information

Please send us your CV to [email protected] with the Subject Line: Tech Support Mger