Exciting Fintech company with an office in Jerusalem seeks a Helpdesk Specialist.
You are:
A tech-savvy help desk specialist, well-versed in all aspects of computer systems configuration, set up, and maintenance, and are able to take the hassle out of any technical problem. You have excellent interpersonal and communication skills, you’re friendly and patient even with difficult customers, and you enjoy resolving customer technical issues on email, chat or phone. You have a great customer-service approach, work fast, and are happy to effectively walk your customers through all kinds of problem solving, from the silliest ones to the most complex, never-seen-this-before ones. You have excellent diagnosis skills, you are fast, and you easily implement effective solutions and share your advanced technical knowledge in a simple and understandable manner.
You’re able to thrive in fast-paced, high-performance environments and enjoy the challenge. You’re curious and proactively learn new technologies and are able to succeed on your own. You’re always seeking creative problem-solving solutions, even for complex situations. You value flexibility in order to prioritize your personal life without giving up on the technical challenge that drives you to love your career. You’re self-disciplined and deliver results on time. You value teamwork, know how to collaborate with others and how to effectively communicate with them.
You have:
1+ years working as a help desk specialist in a large, production organization (military experience accepted)
A strong working knowledge of computer systems, hardware, software and mobile devices
Knowledge of computer software systems, including office applications, virtual environments and operating systems
Ability to troubleshoot complex hardware and software issues
Excellent analytical and diagnostic skills
Excellent communication and interpersonal skills, in both English and Hebrew
Good problem-solving, analytical, and team-working skills
Great customer service skills
It's a bonus if you have:
Experience with a ticketing system
Please send CV to [email protected]
